Here’s everything you need to know about purchasing from my web store.
Q: Why should I set up an account?
When you purchase from PattyLyons.com, it’s best to start by setting up your account. This will save all your downloads and you can come back here for updates or to re-download a file if you’ve had computer issues (NOTE: although downloads are limited, you can always contact firstname.lastname@example.org if you need more downloads).
NOTE: gift certificate balances will not show from your acct page (see gift certificates)
Q: Where do I find my download link?
When you purchase you will have three ways to download your class or pattern.
1) You will get a pop up with download links. Depending on your internet speed, and web traffic, this may take a few seconds. DON’T CLOSE WINDOW.
You will see two columns:
- PRODUCT – This lists the name of the product. Some products have multiple downloads. If you click the name of the product, it will just take you to the product page.
- DOWNLOAD – Here you will find black buttons for each download. CLICK THE BLACK BUTTONS to download the file.
2) You get an email confirmation email with your pattern download link. It will also have two columns. One a list of the products you purchased, and the other with downloads.
Please click on the links under DOWNLOAD column. It will have the name of your download. Some products have more than one download.
3) IF you set up an account on my website you can also find your downloads there. If you purchased it in my web-store and you did not set up or log into your account, it will not be stored in your account, so make sure to save your download email (just like Ravelry if you weren’t signed in).
From your account page you can not only find your downloads but all your order confirmations with any other important information.
Q: Do I have to hit the “download button” each time I want to view my product?
NOOOOO. It’s important to understand the difference between downloading a file and opening a file. When you download a file to your computer, tablet or phone, it is now a physical file, that you own, on your device. Since downloads are limited (to prevent piracy), it’s important that you not download the same file again and again. Follow these steps:
- Click your download link and choose a location on your device to store your file.
- If you can’t find your download, here are a few helpful links:
How to find a download on:
Q: Can I add my pattern to my Ravelry Library?
You can add any pattern to your Ravelry library at any time—CLICK HERE. The library is a list of everything you own (patterns from books, magazines, individual patterns). So you can add any pattern you purchased from my store, and add it to your Ravelry library, but as long as you are logged into your pattylyons.com account, you can also see it there and download it from there.
Just find the pattern listing on Ravelry and then click “ADD TO LIBRARY.” You will now see it listed in your library, along with any pattern you purchased on Ravelry.
You can edit your library notes and add your pattylyons.com account link, so you can keep track of exactly where to find the PDF download.
Your download is stored on your pattylyons.com acct. If there is a pattern update from a pattern you purchased on pattylyons.com, you will get an email from email@example.com letting you know there’s an update, and that email will include your personalized download link.
Q: I deleted my confirmation email. How can I get it again?
If you have a pattylyons.com account, log in and you can see all your order details. This will include the original confirmation emails.
Just cut and paste that link into a browser and follow directions above.
If you do not have a pattylyons.com account, you can email firstname.lastname@example.org to get your confirmation email resent.
Q: Can I download a class or pattern to multiple places? What if I get a new computer?
Each purchase comes with a set number of downloads that will allow you to download it to several devices. It is locked by IP address that means if the link is shared with a friend, you may not be able to download it again.
If you have slow internet connection, PLEASE be patient and wait for your download to complete rather than clicking again, so you don’t run out of downloads.
Q: I purchased a pattern without logging into an account. I created an account, can it be manually added?
Yes! Just email email@example.com with your missing purchase, your name, email and account name, and we’ll add that!
NOTE: Gift certificates will not appear in your account.
Q: What are the tech needs to download a video class from Pattylyons.com
Q: Can I return a digital product?
Q: Can I purchase a gift certificate for a friend?
Yes, you’ll find the purchase page here.
Q: I received a gift certificate. How do I use it?
When you get a gift certificate you will receive an email with your gift certificate. Download it and keep it handy. It has your gift certificate number.
When you shop and check out, you’ll see the spot to add your gift card number.
Q: I lost my gift certificate number, can it be recovered?
Possibly. If you remember the email of who purchased it for you, we might be able to look up and recover that information for you.